Return Policy

Return Overview

Customers may request a return or exchange for eligible products according to the product condition, invoice details, and applicable policy. All return requests are subject to inspection and approval by T4G Store.

To process any return, the original invoice or order confirmation is required.

Return Eligibility

A product may be eligible for return only if it meets all required return conditions.

• The product must be unused and unopened.
• The product must be in its original packaging.
• All accessories, manuals, warranty cards, labels, and original invoice must be included.
• The product must not be damaged, scratched, activated, installed, or used.
• The serial number, barcode, and product labels must be complete and not removed.

Return Conditions

Please review the return conditions below before submitting a return request.

Non-Returnable Items

Some products cannot be returned or exchanged once sold, opened, delivered, activated, or used.

• Digital products, activation codes, gift cards, recharge cards, and downloadable products.
• Products that have been opened, used, installed, activated, or damaged.
• Products missing original packaging, accessories, manual, invoice, barcode, or serial number.
• Items damaged due to misuse, liquid damage, physical damage, or unauthorized repair.
• Clearance items, final sale items, or items sold under special non-returnable promotions.

Digital Products

Digital products such as game cards, recharge cards, activation keys, software codes, and digital vouchers are delivered instantly through SMS, email, or account details after successful payment confirmation.

• Digital products are non-refundable after delivery.
• Customers must check the product region, platform, and compatibility before purchase.
• T4G Store is not responsible if the customer purchases a wrong region, wrong platform, or incompatible digital product.
• Digital codes cannot be returned, exchanged, or cancelled once delivered.

Refund Process

Refunds, if approved, will be processed only after product inspection and return approval by T4G Store.

• Refund approval depends on the product condition and return eligibility.
• The product must pass inspection before refund processing.
• Refunds may be processed through the original payment method where applicable.
• Bank, payment gateway, or card provider processing time may vary.
• Delivery charges, express delivery fees, customs charges, or other service charges may not be refundable.

Exchange Policy

Exchange requests are subject to product availability, product condition, and approval by T4G Store.

• Exchange is allowed only for eligible products.
• The product must be unused, unopened, and in original condition.
• If the requested replacement product is unavailable, T4G Store may offer an alternative solution.
• Any price difference must be paid by the customer before exchange confirmation.

Warranty

Warranty coverage depends on the product brand, supplier, distributor, or manufacturer warranty terms. The original invoice is required for any warranty claim.

• Warranty does not cover misuse, physical damage, liquid damage, burns, broken parts, or unauthorized repair.
• Warranty does not cover accessories, consumables, cables, or wear-and-tear unless stated by the manufacturer.
• Products may need to be inspected by the supplier, service center, or manufacturer.
• Warranty repair or replacement time depends on the brand or service center process.

Customer Responsibility

Customers are responsible for checking product details before purchasing and keeping all required documents for return, exchange, or warranty support.

• Check product model, color, region, storage, compatibility, and specifications before placing the order.
• Keep the original invoice, packaging, accessories, and serial number safe.
• Report any issue as soon as possible after receiving the product.
• Do not open, activate, or use the product if you plan to request a return.
• For international orders, return shipping, customs duties, taxes, or import charges may be the customer’s responsibility.

Contact Details